Customer Engagement Specialist

Most client-facing roles focus on support. Some focus on delivery. Very few sit at the intersection of both, where you’re not just helping clients execute, but actively enabling them to become better, faster, and more self-sufficient. This is one of those roles.

Engage PSG is partnering with a fast-scaling, insight-led technology business that is transforming how organisations access and act on consumer data. As their platform adoption continues to grow, they’re investing in their Customer Engagement team by hiring individuals who can combine technical expertise, client interaction, and problem-solving in a highly dynamic environment.

This role is ideal for someone who enjoys working hands-on with clients, understands data or research workflows, and takes pride in delivering both speed and quality.

The Role

As a Customer Engagement Specialist, you will work closely with clients to support the successful execution of their projects, while also coaching them to become increasingly confident using the platform independently.

You will act as a key point of contact throughout the delivery proces, guiding clients, troubleshooting issues, and ensuring projects are launched and managed efficiently.

Internally, you will collaborate with Customer Success, technical teams, and operations to ensure a seamless client experience.

Key Responsibilities

• Support clients in launching and managing projects, ensuring speed, accuracy, and quality

• Deliver client support across email, chat, and phone in a fast-paced environment

• Provide technical guidance on platform usage and best practices

• Conduct pre-launch checks and support survey optimisation and edits

• Assist with survey logic setup and educate clients on more advanced functionality

• Troubleshoot platform issues and escalate where necessary

• Partner with internal teams to execute fieldwork and ensure successful delivery

• Support post-project analysis through data cuts, filters, and reporting tools

• Maintain accurate records and manage administrative tasks related to client delivery

• Contribute to a collaborative, agile team environment

Experience Required

• 2+ years’ experience in a client-facing role such as project management, customer support, or technical delivery

• Comfortable working with online platforms, tools, or SaaS environments

• Experience with survey or research platforms (e.g. Qualtrics, SurveyMonkey, Alchemer) is advantageous

• Exposure to market research, consumer insights, or data-driven environments is beneficial

• Strong organisational skills with the ability to prioritise in a fast-moving environment

• Confident working both independently and as part of a distributed team

Mindset & Attributes

• Logical, structured thinker with strong problem-solving ability

• Clear communicator with strong interpersonal skills

• Curious and proactive, with a willingness to learn and develop

• Detail-oriented, with a focus on delivering high-quality work

• Adaptable and comfortable operating in a fast-paced, evolving environment

• Positive, team-oriented approach with a collaborative mindset

What’s on Offer

• Opportunity to join a high-growth, product-led business

• Exposure to a broad range of clients and projects

• Collaborative, agile, and supportive team environment

• Ongoing development and learning opportunities

• Flexible, remote-first working model