Customer Success Manager

Engage PSG is partnering with a high-growth data and technology consultancy that is helping organisations make smarter, faster decisions through data. As their client base continues to expand, they’re investing in a Customer Success Manager who can go beyond account management. Someone who can build meaningful relationships, spot commercial opportunities, and play a key role in how clients extract value from data.

If you enjoy being close to the client, influencing strategy, and working with insight that actually drives decisions, this is a role where you’ll have real impact.

The Role

As a Customer Success Manager, you will play a central role in managing and growing a portfolio of client relationships. You will act as the primary point of contact, ensuring clients are fully supported while identifying opportunities to deepen engagement and deliver additional value.

You will work across the full client lifecycle, from initial engagement and onboarding through to ongoing account development and strategic reviews, helping clients maximise the impact of data-led solutions.

Key Responsibilities

• Act as the day-to-day contact for key client accounts, ensuring a high standard of service and engagement

• Build strong, long-term relationships with clients, identifying opportunities for growth and added value

• Lead regular client meetings, including monthly check-ins and quarterly business reviews

• Collaborate with internal teams (technical, insight, and delivery) to ensure seamless execution and client satisfaction

• Support the development of proposals, bids, and contract renewals

• Work closely with Sales and Marketing to support go-to-market initiatives and client engagement strategies

• Maintain accurate forecasting, pipeline tracking, and reporting within CRM systems

• Proactively identify risks and opportunities within accounts and escalate where appropriate

• Develop a strong understanding of the organisation’s data products and solutions to effectively advise clients

Experience Required

• Experience in customer success, account management, or client-facing commercial roles within a data, SaaS, or consultancy environment

• Strong relationship management skills, with the ability to engage stakeholders at multiple levels

• Commercially aware, with the ability to identify and develop growth opportunities within existing accounts

• Experience supporting proposals, RFPs, or bid processes is advantageous

• Confident working with data-led products or solutions, with the ability to translate insights into business value

• Familiarity with CRM systems and structured account management processes

Mindset & Attributes

• Strong communicator with excellent listening and presentation skills

• Proactive, organised, and able to manage multiple client relationships effectively

• Commercially confident, with a solutions-oriented approach

• Curious and motivated to learn, with a desire to continuously improve

• Collaborative, with a team-first mentality

• Results-driven, with a professional and consultative approach

What’s on Offer

• Competitive salary and performance-related bonus

• Structured career progression with regular review cycles

• Dedicated training and development programmes, including external and internal learning opportunities

• Flexible working environment with a focus on collaboration

• Comprehensive benefits package including pension, healthcare, and wellbeing support

• Opportunity to work with well-known brands across retail and consumer sectors