Implementation Specialist

Have you been working on implementations where you’re the one making things land with the client The one translating what’s been sold into something that works in the real world, configuring systems, solving issues as they come up, and getting clients to a point where they can use the product properly?

If that’s the part of the role you enjoy, this is more of that, just with more ownership and visibility.

What You’ll Be Doing

Working directly with clients

• Run discovery sessions to understand business processes, requirements, and risk considerations

• Translate client needs into practical solution setups

• Act as a key point of contact throughout the implementation phase

Configuration & deployment

• Configure and tailor AML and fraud solutions to match client requirements

• Lead integrations into existing systems and workflows

• Support testing, troubleshooting, and validation to ensure everything performs as expected

Driving the implementation process

• Plan and manage projects from kickoff through to go-live

• Keep timelines, scope, and stakeholders aligned

• Own documentation and provide clear progress updates

Training & enablement

• Deliver training sessions to ensure client teams are confident using the platform

• Build out supporting materials to make onboarding smoother and repeatable

• Provide hands-on support during early-stage usage

Working internally

• Partner with Customer Success to ensure a clean handover and long-term success

• Feed client insights back into Product and Engineering teams

• Contribute to improving how implementations are delivered over time

What They’re Looking For

• 4+ years in implementation, solution consulting, solution architecture, or similar client-facing roles

• Experience working with banking or financial services clients

• Strong ability to understand both technical setups and business requirements

• Comfortable managing multiple projects and stakeholders at once

• Clear communicator—able to explain complex concepts simply

• Organised, structured, and able to keep projects moving forward

• Degree in a relevant field (e.g. Engineering, Computer Science, Information Systems)

• Experience with AML, fraud, or compliance solutions is a strong advantage