Strategic Account Manager

Engage PSG is working with a specialist data and analytics business that operates at the heart of enterprise decision-making, supporting global organisations in understanding and managing financial and operational risk across their partner ecosystems.

As demand for deeper, predictive insight continues to grow, the business is looking to appoint a Strategic Account Manager to take ownership of a portfolio of high-value clients, with a clear mandate to drive retention, expansion, and long-term commercial value.

This is a role for someone who understands that account management is not about maintenance, it’s about identifying opportunity, influencing stakeholders, and delivering measurable growth.

The Role

You will take full commercial ownership of a defined portfolio of enterprise accounts, responsible for both protecting existing revenue and unlocking new opportunities within those relationships.

Working closely with Customer Success and wider internal teams, you will build a deep understanding of each client’s business, using that insight to shape account strategy, drive renewals, and expand engagement across multiple stakeholders.

You will operate as the commercial lead and should be comfortable navigating complex organisations, leading conversations at senior level, and driving deals through to close.

Responsibilities:

• Portfolio Growth: As the account lead for a Book Of Business, you will engage in a range of

  important activities to grow the business including development of strategic account plans,

  business reviews, networking across each organization to develop new opportunities, and

  ensuring renewal of services happens in a timely manner.

• Demonstrate business acumen & critical thinking: Develop knowledge and understanding of a
  client’s business through rigorous discovery that uncovers customer needs and aligns to
  RapidRatings solutions.

• Retention Strategy: Working in conjunction with a CSM, develop and execute comprehensive
  retention strategies to ensure high levels of customer satisfaction and minimize churn.

• Expansion Opportunities: Develop and manage strategies for account expansion and upselling
  additional products or services to existing clients.

• Sales Forecasting & Reporting: Document and track opportunities in Salesforce to support
  corporate reporting, and regularly brief senior Sales and Client Success leadership on risks and
  opportunities.

• Cross-Functional Collaboration: Collaborate closely with internal teams, including sales, client
  support and product, to drive client engagement and satisfaction.

• Contract Negotiation: Lead contract negotiations with existing clients, ensuring favorable terms
  and conditions while maximizing revenue potential.

• Client Advocacy: Act as a client advocate within the organization, representing the needs and
  interests of your clients to internal teams.

What They’re Looking For

This role requires someone who combines commercial sharpness with credibility, someone who can build trust quickly but is equally comfortable driving outcomes.

You’ll have:

• Bachelor’s degree in business, finance, or related field.

  • 5+ years of verifiable success in account management or sales role selling to enterprise clients

  • Experience with saving canceling customers

  • Experience managing commercial relationships with enterprise engagements.

  • Proven track record of successful upsell and expansion experience.

  • Deep negotiation experience

  • Experience with Salesforce, Gong and other GTM tech stack solutions.

  • Outstanding verbal, written, presentation and communication skills.

  • Strong technological and financial acumen.

  • Entrepreneurial thinker with solid analytical skills.

  • Bonus points: Solid understanding of TPRM, supply chain, and credit risk solutions

Why This Role

This is a commercially significant role within a business that is solving increasingly complex challenges for its clients.

You’ll be given real ownership of your portfolio, with the autonomy to shape how accounts are managed and grown, alongside the support of a well-established product and delivery function.

For someone who enjoys combining relationship-building with tangible commercial impact, this offers both challenge and progression within a growing, high-value market.